1. Will you install software to a server for my site, and how much will it cost?

2. Is there a minimum time contract/commitment?

3. How soon will my account be set up and ready for use?

4. Can I upgrade my plan or features later?

5. Do you offer a money back guarantee?

6. Is my site backed up and how often?

7. How fast are your connections?

8. What are your server specifications?

9. Do you have a secure certificate that I can use?

10. Do you offer any databases?

11. What is virtual Web hosting?

12. Do you actively monitor and manage your network 24/7?

13. Do I have 24/7 access to my account(s)?

14. Do you offer tech support every day?

15. How do I redirect one domain to another?

16. Do you host adult sites?

17. Can I get unlimited sub-domains (name.domain.com)?

18. How do I get my email?

19. I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?

20. What is a domain name?

21. Who owns the domain name I register?

22. How much does it cost to own a domain name?

23. How long does it take for a new domain name to register or move?

24. How long does it take for the world to see a new domain name?

25. What characters may I use in my domain name?

26. What if the domain name I want is already taken?

27. How many domain names may I have?

28. What extension can I have on the end of my Domain Name?

29. What do I have to do to register my domain name?

30. What is the procedure for registering a new domain name?

31. How do I read the NIC whois record?

32. What is a NIC handle?

33. What about Trademarks?

34. Can I change my domain name?

35. Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?

Will you install software to a server for my site, and how much will it cost?

Yes, once we have the software and determined it to be stable and acceptable to us. There may be a fee involved depending on the complexity of the program.

Is there a minimum time contract/commitment?

No. You can pay monthly, quarterly, twice yearly or yearly. You can also cancel at any time (see the Acceptable Use Policy for policies regarding this).

How soon will my account be set up and ready for use?

Accounts are set up and active within 48 hours, usually within 2 hours! Once an account is set up an activation notice will be sent you via e-mail including a username, password, and IP address. You can begin uploading files to your new web site immediately thereafter.

Can I upgrade my plan or features later?

You can purchase new or expanded features or upgrade to a new plan at any time. There are no set up fees for upgrading.

Do you offer a money back guarantee?

Yes. If for any reason during the first 30 days, if you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service.

Is my site backed up and how often?

Yes, full backups are done daily on all servers. These are for emergency or drastic situations. You will still need to backup your sites file and data on your own, but rest assured your data is with us if an emergency arises. (You can now backup your site as well as your databases and email settings easily via your control panel, and we strongly encourage you to do so regularly.)

How fast are your connections?

We employ OC-3 & Multiple DS-3 fiber optic connectivity.

What are your server specifications?

Our servers are genuine Pentium III and IV machines with ECC SDRAM, running Red Hat Linux, Apache Web Server, and many custom programs.

Do you have a secure certificate that I can use?

Yes, or you can use your own Thawte 128bit certificate.

Do you offer any databases?

Yes, we have MySQL installed with an online interface for managing your database.

What is virtual Web hosting?

We specialize in virtual Web hosting, which means that you can find a home for your Web site on our high performance Web servers and establish your presence on the Internet with your own unique domain name. This is a very intelligent and cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and around-the-clock, all at a small fraction of the cost of doing it yourself.

Do you actively monitor and manage your network 24/7?

Yes, our network is monitored on site and remotely. If something happens to your site or our servers our technicians will be checking on it immediately.

Do I have 24/7 access to my account(s)?

Yes you do. All of our customers have full access to their account every day, all day.

Do you offer tech support every day?

Yes, we currently offer tech support between 9AM to 9PM Pacific Standard Time (GMT -8), by ICQ: 6961945. We will offer telephone support for the same time period soon. We also offer 24/7 e-mail support, at support(at)aqualityhost.com or forwardpro(at)hotmail.com .

How do I redirect one domain to another?

If you want more than one domain name to point to your account, just send us the information, and we will park the extra domains at your main account (Number depends on the account package.) Or if you already have the domain hosted elsewhere you can add this tag to the homepage you want redirected.

Script for redirect:

<meta http-equiv="refresh" content="0;url=http://WWW.DOMAIN_NAME.COM/INDEX.HTM(L)"

Do you host adult sites?

No, we do not allow adult content.

Can I get unlimited sub-domains (name.domain.com)?

Yes, we now offer unlimited subdomains with all our accounts.

===== How do I get my email?

If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:

Incoming mail (POP3) server: mail.yourdomain.com Outgoing mail (SMTP) server: mail.yourdomain.com

Need more information on setting up a particular email client? Please visit our Online Manual.

I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?

You can upload your page(s) immediately by pointing your FTP client to the IP address you were assigned when you opened your account. After your domain is fully propagated through the system, you can upload to ftp.yourdomain.com.

What is a domain name?

A domain name is really just an alias for your IP number address. When you sign up to put a Web site on the Internet, you are given an Internet Protocol Number, or address. All the computers on the Internet can retrieve your site by pulling up this IP number. A domain name will allow you to have a World Wide Web address like www.yourcompany.com instead of having only a number such as 209.103.204.100.

Who owns the Domain Name I register?

You become the owner of the domain name after we register it. You are the Administrative Contact. If anyone tries to move the domain or change any information on the form, they will contact you first. We are listed as the Technical Contact on the domain. Optionally we will list your domain under our locked account to prevent domain hijacking. You will still have full ownership.

How much does it cost to own a domain name?

Our registrar will charge you $13.50 per year for each domain. We will handle it all for you for $15 per domain.

How long does it take for a new Domain Name to register or move?

Registering a domain name can take anywhere from 2 days to 2 weeks, depending on the registrar. Transferring a domain is a little more complicated, but takes about the same amount of time. Let us know the domain name which is being modified, also have all information ready before contacting your old service provider to better this process. Then we graciously ask to have the domain transferred and hope they'll proceed in a timely manner. If you have a good relationship with your old provider, it might help speed things up.

How long does it take for the world to see a new domain name?

Once approved and registered, it can take upwards of 2 weeks to update around the globe. So while you may be able to see it with your Web browser, your next door neighbors might not because of the domain name server the system uses. Most domain name servers are programmed to get domain name updates only once a day at a predetermined time.

What characters may I use in my domain name?

Your domain name can be as long as 22 characters. The domain must consist only of letters, numbers and dashes(-). The www is not part of the actual domain name and is just a standard web prefix.

What if the domain name I want is already taken?

If the name you would like has already been registered by another company, you will want to be creative and decide on a name that is associated with your company. For instance, if The ABC Company sells letters, then you may want to try letters.com.

How many domain names may I have?

You can have as many as you want. You will still be billed the $13.50 per domain name for each year.

What extension can I have on the end of my Domain Name?

Here is what's available now for top level domain names:

There are restrictions regarding these domains which can be found at Network Solutions's home page and read more about domain registration.

What do I have to do to register my domain name?

You need to have an existing email account through an Internet Service Provider. Also, you need to have a server in which to put your domain name. Always make sure that your domain name is available before trying to register that name.

How do I read the NIC whois record?

When you look at your NIC whois record, like this sample:

Bob's Web Company. (BOBSWEB-DOM)
25 Main Street, Suite 230
New York, CA 110011 US

Domain Name: BOBSWEB.COM

Administrative Contact: Smith, Bob (SB907) dexin@BOBSWEB.COM 212-555-1155 (FAX) 212-555-2000 Technical Contact, Zone Contact: Person, Tech (TP984) noc@crystalnet.net 920-954-9500 (FAX)920-954-1650

Record last updated on 06-Feb-96. Record created on 28-Jul-95. Database last updated on 29-May-97 04:55:39 EDT.

Domain servers in listed order:

DNS Server #1: NS.ATHENET.NET DNS IP #1: 209.103.196.2

DNS Server #2: NS3.ATHENET.NET DNS IP #2: 209.103.198.2

The three character strings, BOBSWEB-DOM, SB907, and TP984 are called NIC handles. They are basically key words used by NIC's whois database search software for locating information related to them quickly.

As for the two terms, Administrative Contact and Technical Contact/Zone Contact, we will borrow NIC's own definitions

The administrative contact is the person who can speak on behalf of the organization listed in Section 3. This person should be able to answer non-technical questions about the organization's plans for the name, and procedures for establishing sub-domains, and should be able to represent the organization regarding use of the name.

The technical contact is the person who tends to the technical aspects of maintaining the domain's name server, resolver software, and database files. This person keeps the name server running, and interacts with technical people in other domains to solve problems that affect the domain. The Internet Service Provider often performs this role.

What is a NIC handle?

Every entity has a NIC handle. You can use the same NIC handle as contacts for several domains. This way, if you make a change to the NIC handle (i.e., the e-mail address), all domains using that NIC handle will be updated as well.

What about Trademarks?

You may have a trademarked name in your domain name and have it registered. But, you might want to check if there is a company with that name trademarked (™). Also, if a company does have that name trademarked you could be taken to court and could loose that name, as well as money.

Can I change my domain name?

In order to change your domain name, you need to submit an order for a new domain name. Since this is a new domain name, the registration fees still apply.

Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?

We are not a domain name registrar but we can register a site in your name through a registrar. We can also assist with registering other top level domains (fees for registering other domains will vary by country). Please contact our sales department if you require assistance in registering domains other than .com, .net, .info, or .org.